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Data Deletion Request

Last updated: September 15, 2026

To delete your Chamberline data, email [email protected] with the subject line Data Deletion Request. Include the phone number or business account the data belongs to, as described below. We confirm receipt within 5 business days and complete verified requests within 30 days.

1. Who This Page Is For

Chamberline is operated by COIN GROUP LLC. It gives a business its own WhatsApp Business line with an AI assistant that answers customers, takes bookings, and handles deposits. Two different groups of people have data with us, and the deletion route differs slightly for each:

  • Vendors — businesses that signed up for Chamberline and connected a WhatsApp Business account, a Facebook or Meta Business account, or an Instagram account
  • Customers — people who messaged a business on its Chamberline-powered WhatsApp number, or commented on a Vendor's Instagram post

2. If You Connected a Facebook, Instagram, or WhatsApp Business Account

Vendors connect to Chamberline through Meta Embedded Signup, which uses Facebook Login. If you signed up that way and want the data associated with that login deleted, you have two options. Either one removes your data from Chamberline.

Option A — Ask us directly

  1. Email [email protected] from the email address on your Chamberline account, with the subject Data Deletion Request.
  2. Tell us your business name and the WhatsApp Business phone number connected to Chamberline.
  3. Say whether you want everything deleted, or only a specific category — for example, only your Instagram connection.
  4. We verify that the request comes from the account holder, then delete. You receive written confirmation when it is done.

Option B — Remove Chamberline from your Facebook account

  1. Log in to Facebook and go to Settings & Privacy → Settings.
  2. Open Apps and Websites in the left-hand menu.
  3. Find Chamberline in the list of active apps and select it.
  4. Choose Remove, and tick the box to delete the posts, videos, and events the app published, if any.

Removing the app revokes our access to your Meta data immediately. It does not by itself erase the records already stored in Chamberline, so email us as well if you want those deleted too. Disconnecting also stops your WhatsApp assistant from answering customers.

3. If You Are a Customer of a Business Using Chamberline

When you message a business on its WhatsApp line, that business is the controller of your conversation and Chamberline processes it on their behalf. You can ask either of us:

  • Ask the business directly — they can delete your conversation and booking records from their Chamberline dashboard.
  • Or email [email protected] with the WhatsApp phone number you messaged from and the name of the business you contacted. We will locate the records and notify the business.

Conversation messages are deleted automatically 90 days after they are exchanged, whether or not you ask. A deletion request removes them sooner.

4. What Gets Deleted

On a verified request we delete, as applicable to you:

  • Business name, contact details, and phone number
  • Facebook and Meta Business identity received through Embedded Signup
  • Instagram account connection and any comment-automation configuration
  • Service packages, pricing, and business hours
  • WhatsApp phone numbers, display names, and conversation messages
  • Booking details — service type, date, time, and preferences

We do not store payment card data at any point. Card details are handled by Stripe. To delete data held by Stripe or by Meta, contact them directly — deleting your Chamberline data does not reach into their systems.

5. What We Have to Keep, and For How Long

Some records cannot be deleted on request because the law requires us to retain them. Where that applies, we delete everything else and keep only the minimum:

  • Booking and transaction records — retained for 7 years for tax, accounting, and legal compliance. These are kept in a restricted form and are not used to contact you.
  • Aggregated analytics — message counts, booking counts, and similar figures are already de-identified and cannot be traced back to you, so they remain.
  • Records under legal hold — anything subject to an active dispute or a lawful request, retained until it is resolved.

We will tell you in our confirmation if anything was retained, and why.

6. Timeline

  • Within 5 business days — we confirm we received your request and tell you if we need anything else to verify it
  • Within 30 days — we complete the deletion and confirm in writing. This is the GDPR response window and we apply it to everyone, not only EEA and UK residents.
  • Within 45 days — the statutory window for CCPA requests from California residents, which we also meet

If a request is unusually complex we may extend the window once, and we will write to you before the original deadline to explain why.

7. Related Rights

Deletion is one of several rights you hold. Access, correction, portability, restriction, and objection are set out in section 8 of our Privacy Policy, along with our legal bases for processing and how we handle international transfers.

8. Contact

COIN GROUP LLC
Email: [email protected]
Website: getchamberline.com

If you are in the EEA or the UK and you are not satisfied with how we handled your request, you may lodge a complaint with your national supervisory authority.